Get support metrics in PostHog
View ticket count, recent tickets, organizations and users who submit the most tickets, first reply time, and more, all in one place.
Combine with PostHog product data
Combine your Zendesk and PostHog product data to get a complete view of your customer support experience.
What's on this dashboard?
Key metric counters
See how ticket counts and average reply times change over time.
Top requesters
Identify the organizations and users who submit the most tickets.
Power user Zendesk profiles
Combine your Zendesk data with PostHog to get the profiles and ticket counts of your most active users.
First reply time
Use Zendesk's ticket metrics to calculate the average first reply time over time.